OUR RESPONSIBILITIES

We are responsible for maintaining:-

• The structure and the outside of your home.
• The communal areas.
• The fixtures and fittings that we have provided.

This includes:-

• Drains, gutters and outside pipes.
• The roof.
• Outside walls and doors, window sills, window catches, sash cords and window frames (including necessary painting and decorating outside).
• Inside walls, floors and ceilings, doors and door frames, door hinges, and skirting boards (but not including inside painting and decoration).
• Maintaining and replacing basins, sinks, baths, showers, toilets, water supply and waste pipes.
• Unblocking external waste pipes.
• Electric wiring including sockets and switches and wired-in equipment e.g. alarms
• Water heaters, fireplaces, fitted fires and central heating installations, chimneys (but not including sweeping).
• Gas pipes and gas appliances provided by the Trust and these are checked annually for safety by a qualified contractor.
• Pathways and steps.
• Garages and stores.
• Boundary walls and fences.

YOUR RESPONSIBILITIES

You are responsible for a number of minor repairs in your home.

Examples of these are as follows:

• Internal decorating in accordance with your tenancy agreement and those repairs which would be reasonably covered by insurance.
• Filling small cracks in plaster and filling or covering small gaps between skirting and floors. • Putting up curtain rails, adapting doors to accommodate carpets, refixing draught excluders.
• Repairing or replacing electric plugs, fuses, light bulbs, fluorescent tubes, light switch pull cords, doorbells and doorbell batteries and resetting tripped Residual Circuit Devices.
• Maintaining your own fittings and appliances.
• Plumbing in your own washing machine or dishwasher.
• Fitting and maintaining TV aerials & satellite dishes (unless we provide a communal one) but only with our approval.
• Fitting extra locks, catches or other safety devices and replacing lost keys, gaining entry and fitting new locks after being locked out.
• Repairing shelving, coat and hat rails and replacing coat hooks • Tightening up and replacing missing screws, renewing kitchen unit catches.
• Boarding up broken windows and replacing broken glass unless you have a crime number.
• Clearing blocked w.c, sink, basin, bath or shower waste pipes inside your home.
• Re fixing toilet seats, bathroom cabinets, towel rails, toilet-roll holders and mirrors.
• Supplying and fitting shower rails and curtains • Replacing sink and bath plugs and chains.
• Replacing tap washers to stop taps dripping.
• Keeping taps and showers free from lime scale deposits.
• Re-lighting boilers and setting heating controls.
• Bleeding radiators.
• Cleaning of black mould growth caused by condensation.
• Maintaining tidy-dryers, washing lines and rotary dryers.
• Providing or replacing dustbins (unless one is provided by the council).
• Replacing damaged fencing (apart from gossip panel and boundary fencing).