Skip to content

Note: You are reading this because you have an old browser that doesn't support the web standards used to build this site. For a better web experience, please install a recent browser.

Getting Involved

We want you, our customers, to be at the heart of everything we do. So we encourage you to get involved and to make your voice heard.

You can find information and links here on:

  • Ways to get involved
  • Skills training to help you work with us and get on in your own work
  • Stories that show why this approach works for you and for us
  • Our resident involvement policies

What Can You Do?

Influencing the service we provide to you has never been easier. There are many different ways to get involved and make a difference:

  • Join or contact the Customer Strategy Group (please note this linkwill take you through to the Partnership part of our site)
  • Take part in an estate walkabout
  • Attend a focus group
  • Join or set up a tenants' or residents' association
  • Be a mystery shopper
  • Just talk to us!

More ways to get involved are on the What Can You Do? page.

To discuss what you can do, call your local area community investment staff.

Training, new skills, work

Our Training Partnership equips residents to work with us and to run tenants' and residents' associations. Courses are run by both customers and Trust staff. They teach leadership, secretarial and organizational skills.

Train to Gain is a government programme that provides training services to business. You can access National Vocational Qualification (NVQ) courses in Housing, Environmental Services, Customer Services, and Business and Administration. These courses are open to any Guinness Trust resident who is over 19 years old and living in London or South East England. These free courses will take place on your estate or nearby.

Skills for life courses may also be provided in your area.

To find out more about any of these opportunities, call a member of your local community investment team.

Success stories

We are proud of the successes we and our customers have achieved together. Visit our news page for the latest stories.

Our commitments and policies

We have made binding commitments to you and put them in writing [ click here to view]. We encourage you to read them and talk to us about them.

Our customer engagement policies can be found in the Policies section of this site.