Our Customer Service team and Customer Repairs team are both here to help you.

Customer repairs

If you want to report a repair; find out about regular maintenance e.g. gas servicing; or discuss improvements or adaptations to your home, you can call our customer repairs team:

9am to 5pm, Monday to Friday on: 0300 303 8034

Alternatively, you can email us at: enquiries@parchmentpropertyservices.co.uk  

Outside normal working hours

In an emergency (where a situation cannot wait until the next working day) outside of office hours, at weekends or bank holidays, please phone us on the following number:

Emergency number: 0300 200 0015

Customer services

If you wish to pay your rent; talk to us about your tenancy or lease; move home; report anti-social behaviour; or you require any other housing service, please contact the customer service team at your nearest regional office:

Regional offices

Our main offices are listed by area:

Basingstoke, Berkshire and Oxfordshire office

Boyd Court
Bracknell
RG42 1PY

Tel: 0845 602 2585

Bristol office (Head Office)

Building C
Estune Business Park
Wild Country Lane
Long Ashton
Bristol
BS41 9FH

Tel: 01275 395 300

Exeter office

Ground Floor
Hillfields House
Matford Court
Sigford Road
Exeter
EX2 8NL

Tel: 01392 822 900

Gloucester office

2 St Michael's Court
Brunswick Road
Gloucester
GL1 1JB

Tel: 01452 529255

Residents whose homes are managed by the Gloucester office should access their local website

Havant office (register address)

33 East Street
Havant
Hampshire
PO9 1AA

Tel: 0300 303 8034
Fax: 02392 794 058

Plymouth office

3 Endeavour House
Parkway Court
Longbridge Road 
Plymouth
PL6 8LR

Tel: 0845 603 7836

Redruth office

4 Chywoon Gardens
Higher Broad Lane
IIlogan
Redruth
TR15 3JS

Tel: 01209 211174 

Waterlooville office

7 St Georges Street
Waterlooville
PO7 7TU

Tel: 02393 714 611

Wiltshire office

5 Woodstock Court
Blenheim Road
Marlborough
Wiltshire
SN8 4AN

Tel: 0845 603 3894