This edition also includes our Annual Review to customers and highlights our many achievements over the last 12 months - and the difference customers have made by getting involved.

“We have seen an increase in the number of customers engaging with us and they have really made a difference at both a national and a local level” says Helen Webb, Customer Engagement Manager.

“They have helped us make key decisions as well as influencing what happens locally, such as changes to a meals service or access to transport.”

The Annual Review also includes:

• An introduction from our new Chair Peter Cotton and our Managing Director, Paul Watson
• How we are improving our services
• Your feedback about our services
• Details of our complaints process review
• Information about our finances.

To see the full report click the link below.