At Guinness Northern Counties we keep the customer at the heart of everything we do.
We measure our performance in relation to the five standards set by the Tenant Services Authority (TSA) for:
- Tenant Involvement and Empowerment (including customer service)
- Home
- Tenancy
- Neighbourhood and Community
- Value for Money
We do this by keeping check on our performance against our published service standards and by asking you what you think, by sending surveys or holding events. We break this information down to show how we are performing across different areas to keep a close eye on any local issues and to share good examples of working. We can also see how different types of customer feel about our services, for example customers with children who may have specific requirements for our services.
Customer Satisfaction Results 2010 - 2011
We recently sent a survey to customers to find out how you feel about the services we provide. We received a great response from 1,414 customers. The results give some really positive news, along with some clear areas for improvement.
Customer Annual Report
The main way that we share performance information with our customers is through our Annual Report. Last year's report, which was written and designed with a group of customers, received a great response from the Tenant Services Authority, who are now using our report as an example of good practice for other housing providers.
We would also appreciate your views on the Annual report so that we can continue to improve it. Please have a look through the report, and then click on the link below to complete a short survey.
http://www.surveymonkey.com/s/GTVWFZS