Being Transparent About Our Performance

Every three months we update our progress on improving our performance. We’re encouraging you to tell us how you think we’re doing, as well as give us ideas about how else we can really improve.

We’re measuring some things for the first time, so we don’t have results for the last 3 months yet. We’ll have a full set of results from September.

This is how we performed from April – June 2018:

Service Standards 2018 Q2

These key results give you more clarity about what you should hold us accountable for, so that together we can create an honest, transparent relationship.

Now we want you to tell us what you think.


Our awards

Awards 2018