Being Transparent About Our Performance

Every three months we update our progress on improving our performance. We’re encouraging you to tell us how you think we’re doing, as well as give us ideas about how else we can really improve.

We’re measuring some things for the first time, so we don’t have results for the last 3 months yet. We’ll have a full set of results soon.

This is how we performed from July – September 2018:

KPI Performance July - Sept 2018

These key results give you more clarity about what you should hold us accountable for, so that together we can create an honest, transparent relationship.

So we can also be clear about how the impact of our work to improve our performance, we also compare our results to the previous quarter. Here you can see how our results measure up to what we achieved in April – June 2018:

KPI Performance July - Sept 2018 + trends 2

Now we want you to tell us what you think. If you have an idea about how we can provide better services or improve the way we do things, let us know.


Our awards

Awards 2018