Email us with your query or choose a form below for repairs, feedback, neighbourhood or anti-social behaviour issues or to speak to our care team.

Have you signed up for online services yet?

You can register and log into your MyGuinness account by clicking here >>

Talk to us

Call the Guinness customer service team on 0303 123 1890

We’re open Monday to Saturday, 8am–8pm (and 24 hours a day, seven days a week, for emergency repairs and rent payments).

TextRelay18001 0303 123 1890 for people with hearing or speech difficulties.

 

Wulvern is now part of The Guinness Partnership

Former Wulvern customers can find customer service information at www.wulvern.org.uk or call their customer services team on 01270 506200 (Monday to Friday, 8:30am-5pm)

  • A Guinness operative in front of a repairs van

    Report a repair

    Need something fixing in your home? Get in touch to report it.

  • Staff talking to customers

    Did we get it wrong?

    We want every customer to get an amazing service. But if we don't get it right, we want to know so we can do something about it. If you're unhappy, let us know.

  • Man in call centre

    General queries

    Use this form to ask a question or give some feedback. You can also drop us a note or chat to us on social.

  • Cleaning up graffiti

    Report anti-social behaviour

    If you’re having issues on your estate our anti-social behaviour team is here to help. You can report anti-social behaviour here.

  • neighbourhoods team and van

    Report a neighbourhood issue

    Something not quite right in your neighbourhood? Find out who’s responsible and report any problems.

  • Young carer showing older woman her mobile phone.

    Contact Guinness Care

    Whether you want to speak to us about your care options or just need some advice, our friendly, experienced staff are here to help.

What to expect from us

Great customer service is at the heart of what we do. We want to deliver reliable and consistent services and focus on the services that matter most to you.

Read our customer service standards
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