Email us with your query or choose a form below for repairs, feedback, neighbourhood or anti-social behaviour issues or to speak to our care team.
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Talk to us
Call the Guinness customer service team on 0303 123 1890
We’re open Monday to Saturday, 8am–8pm (and 24 hours a day, seven days a week, for emergency repairs and rent payments).
TextRelay: 18001 0303 123 1890 for people with hearing or speech difficulties.
Report a repair
Need something fixing in your home? Get in touch to report it.
Did we get it wrong?
We want every customer to get an amazing service. But if we don't get it right, we want to know so we can do something about it. If you're unhappy, let us know.
Use this form to ask a question or give some feedback. You can also drop us a note or chat to us on social.
Report anti-social behaviour
If you’re having issues on your estate our anti-social behaviour team is here to help. You can report anti-social behaviour here.
Report a neighbourhood issue
Something not quite right in your neighbourhood? Find out who’s responsible and report any problems.
Contact Guinness Care
Whether you want to speak to us about your care options or just need some advice, our friendly, experienced staff are here to help.
What to expect from us
Great customer service is at the heart of what we do. We want to deliver reliable and consistent services and focus on the services that matter most to you.Read our customer service standards