General queries

Use this form to ask a question or give some feedback. You can also drop us a note or chat to us on social.

You can also use your MyGuinness account to report issues to us online.

You can also

Call us

Phone

0303 123 1890

Monday to Saturday, 8am–8pm (and 24 hours a day, seven days a week, for emergency repairs and rent payments).

TextRelay: 18001 0303 123 1890

For people with hearing or speech difficulties.

Write to us at our head office address:

30 Brock Street,
Regent’s Place,
London
NW1 3FG

Chat to us on social media

On Twitter @YourGuinness
On Facebook www.facebook.com/guinnesspartnership
On Instagram www.instagram.com/yourguinness

Chat to us on live chat

Click the live chat button on the right of the screen to speak to one of our customer service advisors who will be happy to assist you.

Live chat is available during our normal opening hours – Monday to Saturday, 8am–8pm.

We’ll be expanding the service in the future to also cover MyGuinness portal. Live chat is currently not supported when using Google Chrome on an iPhone.