• Young couple sitting on their new sofa.

    Moving in

    We want to make moving into your new home a great experience. Find out about your lease and how you can buy more of your home.

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    Rent and service charge

    If you’re a shared owner, you’ll pay rent to us as well as your mortgage each month. And a service charge keeps your home and its surroundings in tip-top condition.

  • A Guinness operative in front of a repairs van

    Repairs and maintenance

    Our homeowners are usually responsible for repairs and maintenance in their home. We’ll handle repairs to communal or shared areas. Report a communal repair here.

  • Customers outside their new home

    Your home

    We want you to be happy living in your home with us. Here you’ll find some answers to any questions you might have about your home.

  • Cleaning up graffiti

    Anti-social behaviour

    Living with neighbours sometimes needs a bit of give and take. But if you’re having issues on your estate, our anti-social behaviour team is here to help.

  • Lady gardening

    Your neighbourhood

    We want you to feel proud of your neighbourhood. Our neighbourhood teams are responsible for keeping our estates and developments in good condition.

  • older couple packing up moving boxes

    Moving on

    When you want to move out, find out how to sell your Guinness home.

The homeowner's handbook

You’ll find all the information you need on this website. But if you want to a printed copy of the homeowner’s handbook you’ll find it here.

Download the homeowner's handbook