Paying your rent

As long as you pay your rent in advance, you can pay when it suits you.

You can pay rent:

  • weekly
  • fortnightly
  • four-weekly
  • or every month.

To make it easier, you can pay your rent and service charges in different ways:

  • Direct Debit
  • Online
  • Over the phone

The easiest way to pay is by Direct Debit

Direct Debit is the simplest way to pay your rent and service charge. Weekly or monthly payments will be taken straight from your bank account. And you won’t have to worry about missing a payment.

Direct Debit includes a payment guarantee, so if the bank makes an error, or we do,  you’ll get a refund.

You can sign up for Direct Debit over the phone. Call us on 0303 123 1890 Monday to Saturday, 8am–8pm to set up your Direct Debit today.

You’ll need your:

  • Bank’s name
  • Sort code and account number

Pay quickly with our automated payment service

You can also make a payment quickly over the phone using our automated payment service.

To do this you will need to know:

  • Your 19 digit Allpay reference number
  • Your credit/debit card details
  • How much you want to pay

To make a payment just call us on 0303 123 1890.

Other ways to pay

Online via MyGuinness

The easiest way to view your account and make a payment is through MyGuinness.

MyGuinness also allows you to:

  • request an alteration or improvement to your home
  • request a payment card
  • request a parking permit
  • report a fly-tipping, graffiti or other community issues

By phone

You can also make a secure payment over the phone by calling us 0303 123 1890.

Speak to an advisor who can confirm the balance on your account, take payment and help discuss any arrears charges your have.

To speak to an advisor call us on 0303 123 1890.

Pay online

You can pay online at

You’ll need to create an AllPay account, but once this is set up it’ll be quicker for you to sign in and pay next time.

You can also download the AllPay app to your smart phone via Google Play or Apple App Store.

When you sign up you’ll need your:

  • 19 digit reference number

At a PayPoint or with a rent payment card

You’ll get a rent payment card when you move into your home. You can use it to pay at any PayPoint; found in your local shop, newsagent, petrol station or post office.

Find your nearest PayPoint outlet

You’ll need your:

  • rent payment card

There’s no charge for this. Just hand over your rent payment card and the cashier will do the rest.

Lost your card?

If you haven’t received your card, or have lost it, call us on 0303 123 1890 and we’ll send you a new one.

At the Post Office

You can pay at any Post Office by cash, cheque or debit card.

You’ll need to allow up to five days for the payment to show on your account statement.