Survey your home online

Thank you for choosing to take part in a Virtual Survey.

Complete this online survey of your home, at a time that suits you and make sure your home is included in future programme works.

All you need is a smartphone or camera to take the pictures listed below. Check out our example photographs for a guide of recommended angles to take the photos from.

Survey your home online

After you have taken the pictures upload them using the form. If you’re using a smart phone you can upload the images as you go by tapping the black upload buttons.

The size limit for each photo is 2MB.

  • Kitchen

    Two clear landscape pictures that capture the full kitchen.
  • Accepted file types: jpg, gif, png, bmp.
  • Accepted file types: jpg, gif, png, bmp.
  • Boiler

    One clear portrait picture that shows the name of the boiler brand.
  • Accepted file types: jpg, gif, png, bmp.
  • Lounge

    One clear picture of the fire - one clear landscape picture if applicable.
  • Accepted file types: jpg, gif, png, bmp.
  • Bathroom

    Two clear landscape pictures. One of the bath and the other of the sink and toilet.
  • One of the sink and toilet.
    Accepted file types: jpg, gif, png, bmp.
  • One of the bath
    Accepted file types: jpg, gif, png, bmp.
  • Shower

    One clear portrait picture that shows the name of the shower brand.
  • Accepted file types: jpg, gif, png, bmp.
  • Consumer unit

    This is where your electrical supply is based. Take two clear landscape pictures. One with the cover closed, and one with the cover open.
  • Cover closed
    Accepted file types: jpg, gif, png, bmp.
  • Cover open
    Accepted file types: jpg, gif, png, bmp.
  • Smoke alarms

    If you live in a house take one landscape picture of each of your alarms. If you live in a flat take one landscape picture of your alarm (if an alarm is damaged, or to report a repair, please contact our Customer Service team on 0303 123 1890).
  • Accepted file types: jpg, gif, png, bmp.
  • Radiators

    Take a clear landscape picture of one of your radiators showing the thermostatic valve at the end of the heater. If you have a different type of radiator please take one landscape picture of it.
  • Accepted file types: jpg, gif, png, bmp.
  • Storage heaters

    Take a clear landscape picture of one of your storage heaters.
  • Accepted file types: jpg, gif, png, bmp.
  • Intercom

    One clear landscape picture that shows the brand name, if applicable.
  • Accepted file types: jpg, gif, png, bmp.
  • Warden call

    One clear landscape picture that shows the brand name, if applicable.
  • Accepted file types: jpg, gif, png, bmp.
  • Your details