Who repairs what?

Looking after your home is your responsibility as well as ours.

Warranty and defect periods

When the builders hand over new homes to us there’s usually a ‘defect period’. This means the developer will fix issues inside your home – like hot water not working or doors jamming – for you. After a certain period, these issues become your responsibility, unless your lease stipulates that we are responsible for them.

All our new homes come with a 10-year warranty for major structural faults, starting from the date it was built. If you think your home might have a major structural fault within this period, please contact us immediately.

If you’ve bought a Guinness property from another leaseholder, please check your lease for details of your repair responsibilities.