• Family moving into their new home

    Moving into your home

    We want to make moving into your new home a great experience. Find out about your tenancy and what to expect when you move in.

  • Close up of hands shopping online

    Your rent and service charge

    Paying your rent is your most important responsibility as our tenant. It’s simple to keep up to date with your rent and any service charges.

  • A Guinness operative in front of a repairs van


    Need something fixing in your home? Find out who's responsible for repairs, and report a fault using our form.

  • Family moving into a home in Bradninch

    Your home

    We want you to be happy living in your home with us. Find out about home improvements, staying safe in your home and how to keep your home looking its best.

  • Cleaning up graffiti

    Anti-social behaviour

    Living with neighbours sometimes needs a bit of give and take. But if you’re having issues on your estate, our anti-social behaviour team is here to help.

  • Lady gardening

    Your neighbourhood

    We want you to feel proud of your neighbourhood. See what we're doing to improve our estates and find out how to report any issues.

  • older couple packing up moving boxes

    Moving out

    If your circumstances change, we’re here to help you find a new home that suits you. As a Guinness tenant, you may be able to exchange or transfer to another of our homes.

  • neighbourhoods team and van

    Your Guinness magazine

    The latest issue of Your Guinness magazine with updates from neighbourhoods and communities across the country.

The tenant's handbook

You’ll find all the information you need on this website. But if you want to a printed copy of the customer’s handbook you’ll find it here.

Download the customer's handbook