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Our relationship
with you

We want your time living with us to be as enjoyable as possible. As a landlord, and as tenants or homeowners, we all have legal rights and responsibilities.

Your responsibilities

We ask that you:

  • pay your rent and service charge on time and in full
  • give us the right information when you apply for a home and keep us informed of any changes in circumstances
  • live in your home and own no other property
  • look after your home
  • treat your neighbours and our staff with respect
  • don’t sublet part of your home, or take in a lodger, without our permission.

We hope you’ll agree these are fair rules to live by. If you don’t stick to them – and won’t work with us to resolve any issues you might be having – we may choose to end your tenancy. This will always be the last resort as we want our customers to be happy and secure in our homes.

Our responsibilities

In return we will:

  • consult you before making any changes to your tenancy agreement or lease
  • treat you fairly without discrimination
  • let you know how we’re doing as a landlord
  • offer opportunities to get involved with us.