Paying your rent

As long as you pay your rent in advance, you can pay when it suits you.

You can pay rent:

  • weekly
  • fortnightly
  • four-weekly
  • or every month.

The easiest way to pay is by direct debit

Direct debit is the simplest way to pay your rent and service charge. Weekly or monthly payments will be taken straight from your bank account. And you won’t have to worry about missing a payment.

This way offers a payment guarantee, so if the bank makes an error, or we do,  you’ll get a refund as soon as possible.

Contact us Monday to Saturday, 8am–8pm to set up your direct debit.

You’ll need your:

  • bank’s name
  • sort code and account number
  • payment reference number.

Other ways to pay

Pay online

You can pay online through your MyGuinness online account.

You’ll be able to check your payments, review your rent statements and pay rent and service charges through allpay.

Find out more and register for an account

By phone

You can make a secure telephone payment. Contact us Monday to Saturday, 8am–8pm.

You’ll need your:

  • payment reference number

It’ll be helpful if you also have your:

  • rent payment card
  • credit or debit card

At a PayPoint or with a rent payment card

You’ll get a rent payment card when you move into your home. You can use it to pay at any PayPoint; found in your local shop, newsagent, petrol station or post office.

Find your nearest PayPoint outlet

You’ll need your:

  • rent payment card

There’s no charge for this. Just hand over your rent payment card and the cashier will do the rest.

Lost your card?

If you haven’t received your card, or have lost it, call us on 0303 123 1890 and we’ll send you a new one.

At the post office

You can pay at any post office by cash, cheque or debit card. Please allow up to five days for the payment to show on your account statement.

With a direct housing benefit payment

If you pay your rent with housing benefit payments your council will pay us directly.

But if you’re receiving Universal Credit this will usually be paid to you. We can arrange for this to be paid directly to us if you’re having trouble paying your rent.

Just give us a call on 0303 123 1890 to set this up with us.