Have a Wulvern tenancy or account?

As a former Wulvern customer, you should still report a repair on the Wulvern website.

Report a repair

Report a repair

Need something fixing in your home? Get in touch to report it.

Fixing emergency repairs

If your repair is an emergency call us straight away. We’ll deal with emergency repairs within 24 hours.

Read our definitions of emergency and non-emergency repairs.

What's an emergency repair?

Emergency repairs

Emergency repairs have an immediate health and safety risk to you, your home or possessions. They are:

  • complete loss of power
  • no heating or hot water during the winter
  • a flood or badly leaking pipes
  • doors or ground floor windows that aren’t secure
  • your only toilet being broken
  • lift not working
  • anything that’s a serious health and safety risk.

We’ll fix or make an emergency repair safe within 24 hours.

Our contractors may do a temporary repair to make the situation safe. They’ll return later to complete it. This happens if they need extra parts to complete the job or you reported it out of hours.


For all other repairs we’ll set up a repair slot within 28 days. We’ll always come out sooner if we can. We’ll find the next available time that’s convenient to you.

If your repair is serious, but isn’t an emergency, we’ll come out as soon as we can.

Report a repair

You can report a repair using our online form at any time.

Call us on 0303 123 1890 from 8am–8pm, Monday to Saturday (and 24 hours a day, seven days a week, for emergency repairs).

Text relay is 18001 0303 123 1890 for people with hearing or speech difficulties.

Are you a homeowner?

In most cases, homeowners are responsible for repairs and maintenance in their home. We’ll handle repairs to communal or shared areas. You can report communal repairs here