Skip to content

Note: You are reading this because you have an old browser that doesn't support the web standards used to build this site. For a better web experience, please install a recent browser.

Performance

Our Performance


Here you can find out how we are performing against our targets and the service standards that we have developed with customers. This section will also feature the results of any mystery shopping exercises.

Your Feedback

This section contains the results of surveys that you and other customers may have completed, plus feedback that we have received and how we have acted upon it ('You Said, We Did').

Service Improvement

We know that we're not perfect, so this section contains details of the service improvement plans that we have in place to continually improve for our customers


Recent Inspection

A team of external consultants replicated all the steps we would go through when we are subjected to an inspection from The Audit Commission. This section outlines the results.