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Complaints, compliments and comments

Complaints and compliments

We always welcome comments, suggestions, complaints and compliments. We see them as ways of giving everyone a better service. Your complaints show us where we are getting things wrong and your compliments show us that we are providing the service that you expect and want.

The Guinness Partnership is committed to always giving a good service but we know that sometimes things can go wrong. If this happens or you are not happy with the service we have given or you feel you have been treated unfairly or rudely please let us know.

Anyone can use our complaints procedure. It is designed so that we can investigate complaints quickly and thoroughly and hopefully sort them out to your satisfaction.

We would always suggest that to begin with you talk to the staff member who would normally deal with the matter. This would be for example your housing officer, the maintenance surveyor. Quite often they will be able to sort out the problem then and there.

If you still feel that situation hasn't been resolved or the issue needs to be considered at a higher level then you should use the three stage complaints procedure.