The 10 Commitments

We Will…

Here are our commitments to you and some of the ways we deliver.

Accessibility

1. Develop a wide range of ways for you to be involved.

2. Be accountable for what we do.

3. Regularly review how we involve you.

4. Strive to make involvement accessible to all residents, including the young, the vulnerable and those whose first language is not English.

How:

• Complete a survey or questionnaire.
• Attend a focus group (a group of residents brought together for an informal discussion of a particular issue).
• A menu of involvement opportunities.
• Simple complaints, comments and compliments process.
• We pay your expenses.

Communication

5. Inform you about our business.

6. Show you that your views make a difference.

How:

• Regular newsletters and magazines.
• A website that gives you practical, up-to-date information.
• Feedback on changes influenced by your involvement.
• Future priorities shaped by your views..
• An open dialogue - if we can't do something we will tell you why.
• Translation and interpreting services and documents on tape and in Braille or large print.
• Regular updates on spending and performance.

Building Communities

7. Strengthen relationships within your communities.

How:

• Partnerships with other agencies.
• Support for local activities in the form of funding, staff and resources.

Training

8. Provide a range of training and development opportunities.

How:

• Training opportunities in partnership with other organisations [see our Training Partnership page].

Continuous improvement

9. Increase satisfaction with our services.

10. Achieve increasing value for money.

How:

• Monitor the impact of our resident involvement and community investment activities.
• Direct spending to activities that produce results.
• Use our position as a major national housing provider to influence public opinion and government policy.

Please click here to download our Resident Statement.