Report a repair

Guinness Trust emergency repairs should be reported by phone on 08452 30 30 80. If you are unsure if your repair counts as an emergency, see the What Is An Emergency? page.

Customers serviced by Bristol, Exeter, Marlborough, Plymouth or Gloucester please click here for details of your service and out of hours arrangements. If you are a customer of Guinness Midsummer, Guinness Northern Counties, Guinness Care and Support or Guinness Hermitage please click here for details of how to report an emergency repair.

Due to the severity of the weather, our out-of-hours call desk are experiencing high call volumes, so we apologise if you are kept waiting to report your repair. If the phone is just continually ringing, please be assured that you are in a queue and your call will be answered.

Non-emergency repairs should be reported using this form.

Make sure you include a good description of the repair:

Where it is - which room or part of the building.
What it is - give as many details as you can.
How long you have had it.

Your Details

Full Name *

Address *

Postcode *

Home telephone number

Work telephone number

Mobile telephone number

Your Email *

Confirm Email *

Availability *

Any other information

Repair Need

Problem Type *

Identify Problem

Location of problem *

Perceived Priority *

Urgent

Routine

Tick here to confirm you have read the Resident responsibilities (Opens in a new window).