Guinness Trust Repairs News

Click here to view the latest issue of the Guinness Trust Repairs Desk newsletter, Repairs Matters.

The Guinness Trust Repairs Desk covers the whole of the South East. Our opening hours are 8.00am to 6.00pm, Monday to Friday (excluding Bank Holidays).
Our local rate phone number is: 08452 303080

Our email address is: gtrepairs@guinness.org.uk

If you have an Emergency Repair to report when our office is closed please call us on:

08452 30 30 80

If you have a routine repair to report, please email us on gtrepairs@guinness.org.uk or use the website 'report a repair' page. If you prefer, you can call our repairs desk number 08452 30 30 80 and leave a message on our voicemail. We will deal with these reports as soon as we can when we return to work.

Please note that all calls to the Chelmsford Office and the Guinness Trust Repairs Desk are recorded and may be used for training purposes.

Frequently asked questions :

Who is responsible for my repair?

We are responsible for maintaining:-

The structure and the outside of your home, the communal areas and the fixtures and fittings that we have provided.

You are responsible for inside of your home including minor repairs and maintenance. These are jobs that you can reasonably carry out using minor hand tools eg hammer, screwdriver, and spanner. Our Handy Hints For Householders Bookletgives straightforward advice on how to do many of the repairs you are responsible for.

You are also responsible for any repairs needed because of damage, misuse or carelessness by you or your visitors.

For a more comprehensive list click here

When will my repair be done?

When a repair is reported you will be advised how long it should take to be carried out. This will depend on the type of repair and whether it affects your health or safety or the security of the public or the property.

There are 3 types of repair:

Emergency : Work required within 24 hours to maintain the health and safety and/or security of the tenant, public or property.

Urgent : Works required within 7 days to maintain the property of comfort of the residents

Routine : works required within 28 days for less serious repairs.

But these timescales will not apply if :

a) the works required are so expensive that further inspections and estimates will be needed before the work can be carried out

b) you have not co-operated with the contractor to provide access for the work to be carried out.

For more details click here