What Is An Emergency?
Unsure if your repair counts as an emergency? This table sets
out a full list for both general housing and residents of our
sheltered schemes.
| Issue |
General |
Sheltered |
| Total loss of power/light |
Y |
Y |
| Total loss of water |
Y |
Y |
| Loss of gas supply |
Y |
Y |
| Loss of heating (1 October to 30 April) |
Y |
Y |
| Major water leak through roof/ceiling |
Y |
Y |
| Blocked flue to opn fire/boiler |
Y |
Y |
| Blocked/leaking internal foul drain, soil stack or WC (if no
other WC) |
Y |
Y |
| Toilet not flushing (if no other WC) |
Y |
Y |
| Tap cannot be turned on |
N |
Y |
| Entry phone / warden call system / fire alarm / mains smoke
detector / lift not working |
Y |
Y |
| Insecure window locks on ground floor |
Y |
Y |
| Insecure external door |
Y |
Y |
| Loose or detached banister, hand rail, stair tread |
Y |
Y |
| Unsafe power, lighting or electrical fitting |
Y |
Y |
| Unsafe or insecure broken window |
Y |
Y |
For further details of emergency repairs, please click here to view
our
Emergency Repairs Leaflet.