Annual Review
2016/17

02 October 2017

Our Annual Review showcases our achievements in 2016/17.

Loughborough Park Sept 2017It’s now available to read online on our Annual Review website.

This year continued to be one of change for Guinness and the housing sector. However, our social purpose remains as strong as ever. We are here to improve people’s lives and create possibilities for them – delivering great service, creating a brilliant place to work, and ensuring we have the financial strength to build new homes, as well as investing in our existing homes.

2016/17 in review

Highlights of our year include:

  • £280,000 saved for customer in heating bills
  • £7million unlocked for customers through government support
  • 256 customers supported with our hardship fund
  • 574 new homes for social or affordable rent, shared ownership and outright sale

Guinness has continued to change and improve. Our continued investment in technology is enabling us to make the services we provide more personal for customers. Our ability to recognise and meet customers’ changing expectations is an important part of providing an amazing customer experience.

The future

We have been on a journey over the last few years, including our merger with Wulvern Housing in January 2017, and it’s one that continues into the future. We need to keep adapting, being a better and more efficient organisation so that we fulfil our ambition as a Customer Service Business, and one that provides homes for future generations.

Take a look at what we’ve achieved over the last year by reading the full report here.