Appointments affected by the severe weather
Frequently Asked Questions

01 March 2018

What you need to know about engineer appointments during the adverse weather.

I’m expecting a visit from an engineer. Will it still go ahead?

Our engineers are having trouble getting to customers living in the areas worst affected by the severe weather. We are doing our best to keep to the time slots customers have been given, but appreciate your understanding that the current weather conditions may make this difficult.

What if I live somewhere that’s badly affected by the weather?

If our engineers don’t think it will be possible to attend, they’ll be in touch to let you know and arrange a new appointment. This will only be done when absolutely necessary and we apologise for the inconvenience it will cause.

What if it’s an emergency?

You should contact us on our usual number – 0303 123 1890. We will prioritise all emergency issues and ensure they are resolved as quickly as possible.