Something not quite right in your neighbourhood? Find out who’s responsible and report any problems that we need to know about below.
Not sure who looks after what on your estate? Find out about the most common issues below.
You’re responsible for putting your rubbish in the communal bins or leaving it outside your home on bin collection day. You can find your bin collection day on the gov.uk website.
We need to keep communal areas clear, so that fire exits aren’t blocked and everyone stays safe.
Please don’t store any personal items – including doormats, plants or shoes – in the corridors. These are a fire hazard, and we’ll remove them from communal areas.
Fly-tipping and bulk waste
You’re responsible for getting rid of large waste items. The council will take these away, but will usually charge for this. You can find out how to arrange this here.
If you spot fly-tipping in your neighbourhood, you should report it to your local council.
It’s not our responsibility to remove bulk waste, and if we do, the cost of removal may be added to the service charge for that estate.
You can also use your MyGuinness account to report this issue to us online.