Focus Groups are normally one-off, informal discussion sessions for a small number of residents.
Each focus group concentrates on a specific topic or service area.
Focus groups are a tried-and-tested research method, which is already used by other housing organisations and they have proved to be very popular with many Guinness Hermitage residents.
Topics
To date, topics covered at our focus groups include:
- Anti-Social Behaviour
- Communications
- Resident Publications
- Hermitage Advantage Membership Benefits
- Equality & Diversity
- Estate Services
- Office Opening Hours
- Repair Appointment Times
- Aids & Adaptations
- Community Investment
All of these focus groups were successful in providing direct feedback about our services from a cross-section of Guinness Hermitage residents.
The above topics, plus some other topics, will be covered in further focus groups lined up for 2011.
When we hold focus groups
We are aiming to hold at least one focus group session in every month of the year.
All Guinness Hermitage residents - tenants and leaseholders - are welcome to attend our focus groups. We can provide help with travelling and childcare costs.
Contact
Den Barry
Head of Community Investment
Tel: 023 9279 4515
Email: den.barry@guinness.org.uk