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Guinness South
Guinness Hermitage
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Accessibility guidance

The Guinness Partnership

Proud to be one of the largest affordable housing and care providers in the country
  • Home
  • About us
    • About the Partnership
    • About Guinness Hermitage
    • About Guinness Northern Counties
    • About Guinness South
    • About Guinness Care and Support
    • About Guinness Developments Ltd
    • What we do
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  • Resident services
      • Guinness Hermitage
      • Repairs and maintenance
      • Rent and money matters
      • Your home and tenancy
      • Get involved
      • Anti-social behaviour
      • Your community
      • Moving or buying your home
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      • Publications and policies
      • Homeowners
      • Guinness South
      • Repairs and maintenance
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    • Contact Guinness Care and Support
  • Help centre
    • Repairs, maintenance and gas safety questions
    • Complaints questions
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You are here : Home > Resident services > Publications and policies > Customer handbook

Customer Handbook

Customer handbook laid out in its different sections.

01 - Welcome and Useful Contacts 

02 - Moving into your New Home 

03 - Your Rent 

04 - Looking after your home 

05 - Your rights and responsibilities 

06 - Your neighbourhood 

07 - Getting involved 

08 - Moving on 

Your services

Repairs:

0300 3038034

  • Report a repair online
  • Pay online
  • Contact us

Email: enquiries@guinnesshermitage.co.uk

Resident services

  • Repairs and maintenance
  • Rent and money matters
  • Your home and tenancy
  • Get involved
  • Anti-social behaviour
  • Your community
  • Moving or buying your home
  • Complaints and compliments
  • Publications and policies
    • Corporate
    • Customer handbook
    • Leaflets
    • Magazines
    • Request a publication
  • Homeowners

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