Detailed information about your tenancy can be found in your Customer Handbook or in your tenancy agreement. Below is a summary of some of the key things you need to know.

Types of tenancy

You will have one of three types of tenancy:

• Secure - An older type of tenancy issued before 15 January 1989
• Assured - Our standard tenancy
• Starter - This is an assured shorthold tenancy. It carries fewer rights than assured and secure tenancies. It is converted to an assured tenancy after 1 year, but only if the tenancy has been conducted satisfactorily. If not, the Starter tenancy will be ended or extended

Your key obligations

For a full list of your obligations, please see your tenancy agreement. A few of the key ones are as follows:

You must:

Use your Trust property as your sole home

• Pay your rent on time
• Keep the property in good repair and decorative order
• Give us access to carry out an annual gas safety check
• Ensure that the property is not used for any illegal activity
• Ensure that neither you nor your guests are a nuisance to your neighbours
• Grant us access, with reasonable notice, for reasons of health and safety
  Our key obligations

For a full list of our obligations to you, please see your tenancy agreement. Some of the key ones are as follows:

We must:

• Keep the structure of your home in good repair
• Repair any installations or fittings we have provided
• Carry out an annual gas safety check
• Ensure that common areas are clear of rubbish and in good repair
• Insure the structure of the property. Note, you are responsible for insuring the contents, including any floor coverings such as laminate flooring. Please see our Insurance section (see Related Links)

Temporary absence from your home

You should let us know if you intend to be absent from your home for more than 4 weeks. We would ask you to leave a key with someone and give us any information we need to contact that person in the event of an emergency (a leak, for example).