We organise planned maintenance work to make sure your home stays in good condition. We do know the condition of our homes and plan well in advance for large-scale improvements (such as replacement windows) to make sure they meet the Decent Homes Standard.

We will tell you about any planned maintenance work for your home. When we have confirmed the year’s programme, we will keep you up-to-date and involved. For example, we will give you a choice of colours and design when we replace kitchens and bathrooms. We will also check that you are satisfied with the work when it is completed.

If you would like to find out when we are likely to be carrying out planned works to your home then please email us on plannedworks@guinness.org.uk and we will respond within 10 working days.

For day-to-day repairs (such as a roof repair or blocked drain) please use our Online Reporting system