Your Tenancy Agreement explains what we will repair and what you are responsible for.

In general terms, we are responsible for:

• The structure and the outside of your home
• The communal areas
• The fixtures and fittings that we have provided

Your responsibilities include:

• Internal decoration
• Repairs that would reasonably be covered by insurance
• Filling small cracks in plaster
• Plugs, fuses, light bulbs, light pull cords, doorbells
• Maintaining your own fittings and appliances
• Plumbing in your washing machine or dishwasher
• TV aerials and satellite dishes
• Locks and other security devices, including when you are locked out
• Broken windows, unless the result of criminal damage
• Blocked toilets, sinks, basins, baths or showers
• Toilet seats
• Dripping taps
• Bleeding radiators

Site based staff 

If you live on a scheme you may have a member of staff who lives and works there. They provide maintenance service by:

• Taking reports of repair problems from you
• Inspecting the problem
• In some cases, carrying out minor repairs
• Reporting large maintenance issues to the local office
• Checking the standard of workmanship and general behaviour of contractors on site