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What is anti-social
behaviour?

Everyone has the right to enjoy their home in peace. However, sometimes anti-social behaviour (ASB) does happen and when it does we take it very seriously.

Our staff, contractors and anyone else visiting our properties should also be able to go about their business safely.

Lots of issues can probably be solved by a friendly chat with your neighbour. But if you’re having issues in your estate – and a polite chat hasn’t changed anything – our anti-social behaviour team and neighbourhoods teams are here to help.

What is anti-social behaviour?

Anti-social behaviour is when someone acts in a way that upsets, harasses, alarms or distresses other people. We can help if this behaviour takes place in or around our homes.

Below we’ve listed some of the main ASB issues, and how we can help.

Noise issues

Loud music, noise or DIY

If the noise goes on for a long time – for more than 30 minutes a day, at least five days a week – we’d consider this anti-social.

Try having a friendly word with your neighbour first. They might not realise they’re disturbing you.

If you’re still being bothered, contact an environmental health officer through your local council.

If the noise continues, or you don’t feel comfortable speaking to your neighbour, contact us. Send us a completed ASB diary and let us know who your environmental health officer is. If they decide to take action we can use your ASB diary as evidence.

Mediation might help. This is an informal and confidential service that helps people sort out their differences. Contact us and we’ll refer you.

You can also use your MyGuinness account to report this issue to us online.

Arguing neighbours

If you’re worried about your neighbour’s safety, please contact:

If it’s just general continuous noise, and you don’t feel comfortable speaking to your neighbour, contact us. Send us a completed ASB diary and let us know who your environmental health officer is. If they decide to take action we can use your ASB diary as evidence.

Mediation might help. This is an informal and confidential service that helps people sort out their differences. Contact us and we’ll refer you.

General living sounds

This includes noises like vacuuming, walking around, doors opening, loud conversations etc.

If you’re bothered by it, have a friendly word with your neighbour first. They might not know they’re disturbing you.

If the noise continues, please report it your local environmental health officer.

Babies crying and children playing

If you’re worried about the safety of a child please contact:

If it’s just general noise, we wouldn’t usually consider this to be antisocial. But you can always contact us if you’d like us to look into it.

If anyone is causing damage in your neighbourhood, please report it to us.

Criminal and violent behaviour

Arson

This is illegal. Please report it to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them. You can also call us on 0303 123 1890.

Assault

This is illegal. Please report it to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them. You can also call us on 0303 123 1890.

Domestic abuse

This is when someone is threatened or hurt by a member of their family or someone they are, or have been, in a relationship with.

If you’re in danger, call 999 immediately.

If you’re suffering domestic abuse, we can help. We’ll meet you in a safe place and keep any information you give us confidential. We can also help make your home more secure and refer you to emergency accommodation or support agencies.

Contact us and one of our ASB officers will be in touch within one working day.

Getting help for domestic abuse

If you, or a friend or family member, is experiencing abuse, call the 24-hour freephone national helpline 0808 2000 247 or visit www.nationaldomesticviolencehelpline.org.uk. Support for men affected by domestic abuse can be found on 0808 801 0327 or at www.mensadviceline.org.uk.

Cover your tracks online with this guide

Drug use and dealing

This is illegal. Please report it to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them. You can also call us on 0303 123 1890.

Fill in an ASB diary if you see it happening frequently. This might be useful as evidence if the police press charges.

Drunk and rowdy behaviour

Please don’t put yourself at risk to deal with this. Call the police if they’re needed to break up a fight.

Once you’ve reported it to the police, let us know, including the incident report number and police officer’s name if you know them. You can also call us on 0303 123 1890.

Fill in an ASB diary if you see it happening frequently. This might be useful as evidence if the police press charges.

Gun or knife crime

This is illegal and very dangerous. Please don’t put yourself at risk to deal with this. You should make sure you’re safe and then report it to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them. You can also call us on 0303 123 1890.

Hate crime

We take any harassment very seriously and won’t allow discrimination of any kind.

Hate crime is illegal. Please report it to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them. You can also call us on 0303 123 1890.

If you’ve reported a racist or hate crime to us, we’ll be in touch within one working day and will do everything we can to help and support you.

Sexual offences

These are illegal and should be reported to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them. You can also call us on 0303 123 1890.

If you’ve reported an offence to us, we’ll be in touch within one working day and will do everything we can to help and support you.

Violent threats

These are illegal and should be reported to the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them. You can also call us on 0303 123 1890.

If you’ve reported an offence to us, we’ll be in touch within one working day and will do everything we can to help and support you.

Verbal abuse and intimidation

If you’re concerned for your safety, please call the police immediately.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them. You can also call us on 0303 123 1890.

If you’ve reported an offence to us, we’ll be in touch within one working day and will do everything we can to help and support you.

Fill in an ASB diary if this has happened more than once. This might be useful as evidence if the police press charges.

Pets

Dangerous dogs

Any dog can be dangerous and it’s an owner’s responsibility to keep their dog under control. You’re not allowed to keep any dog mentioned in the Dangerous Dog Act.

If you’re scared that a dog is going to attack you, make sure you’re safe and contact the police.

Once you’ve reported it to them, let us know, including the incident report number and police officer’s name if you know them.

Dogs barking

If you’re concerned about someone’s pet, please contact the RSPCA.

Try having a friendly word with your neighbour first. They might not realise they’re disturbing you.

If you’re still being bothered, contact an environmental health officer at your local council.

If the noise continues, or you don’t feel comfortable speaking to your neighbour, contact us. Send us a completed ASB diary and let us know the name of your environmental health officer. If they decide to take action we can use your ASB diary as evidence.

Mediation might help. This is an informal and confidential service that helps people sort out their differences. Contact us and we’ll refer you.

You can also use your MyGuinness account to report this issue to us online.

Dogs fouling

We know it’s a mess and can be dangerous around children. Dog owners are fined if they don’t clear up, and can be reported to the council.

Try having a friendly word with the owner. If that doesn’t work and it’s on our land, you can report it to us.

The council will clear up dog mess on pavements and in parks and public areas. Report it to your council.

You can also use your MyGuinness account to report this issue to us online.

Rubbish and environmental issues

Abandoned vehicles

Please contact us if you spot an abandoned vehicle on your estate. Depending on whose land it’s been left on, we’ll work with the council to remove it, or remove it ourselves if it’s on our land.

You can also use your MyGuinness account to report this issue to us online.

Badly parked cars

Try having a friendly word with the driver first. They might not realise their vehicle is causing issues or know about specific parking arrangements.

If that doesn’t work:

  • contact your local council if it’s parked on a public verge or road and is breaking local parking regulations.
  • contact the police if it’s dangerously parked and needs to be removed immediately
  • contact us if it’s in one of our car parks or parking spaces. We’ll contact your neighbour and ask them to move it.

Fly-tipping

You’re responsible for getting rid of large waste items. The council will take these away, but will usually charge for this. You can find out how to arrange this here.

If you spot fly-tipping in your neighbourhood, you should report it to your local council.

It’s not our responsibility to remove bulk waste, and if we do, the cost of removal may be added to the service charge for that estate.

You can also use your MyGuinness account to report this issue to us online.

Graffiti

This is illegal. You can report it to the police, and they’ll investigate it, but they don’t remove graffiti.

If the graffiti’s on public land, report it to your local council and they’ll remove it.

If it’s on our land, let us know and we’ll clean it up. This can take up to four weeks, but if it’s abusive, we’ll remove it in one working day.

You can also use your MyGuinness account to report this issue to us online.

Hoarding

If you think someone is hoarding – storing lots of items in their home – please let us know.

You can also contact your local social services safeguarding team.

If you, or someone you know, is hoarding, there’s lots of information and support on the NHS website.