Get involved

When it comes to our services, it’s important that you’re involved in making decisions. There are plenty of ways you can have your say. It just depends how and when you’d like to get involved.

Staff and customers at our service style event
Customers and staff working together to improve our services

Why do we do it?

Our customers are why we’re here. So knowing what matters to you – and what isn’t working so well – helps us improve our services and focus on the things that count.

Take a look at our Customer Engagement Strategy.

What’s in it for you?

We’re always reviewing our policies and services to make sure they’re the best they can be. This is your chance to influence those decisions. You’ll help us test out new ideas and improve current services. Find out how you’ve already shaped our services.

You may receive training to help carry out some of the bigger projects. So you’ll develop valuable skills as well as helping us make decisions.

“I can’t praise the course highly enough. I learnt so much, not just from the trainer but also from the other participants.”

When you work with us we’ll reimburse you for any travel or care expenses too, so you won’t be out of pocket.

Have some time to spare?

If so, we’d like to hear from you!

From surveys to online review panels, testing new services before they go live, or simply giving us your thoughts about our services – our ‘no-strings’ options won’t take up too much time, and you can pick and choose what to get involved in.

Sound good? Sign up here!

Great, we’re glad to have you on board! Just fill in the form below – for Guinness customers only – and we’ll be in touch soon.

Get involved

  • We’ll only use your details to tell you about ways you can get involved and help us improve our services. By sending this form you’re agreeing that you’re happy for us to do this. If you change your mind and want to opt out just let us know.
    To find out more about how we use your data, take a look at our Privacy Notice at