Annual Reviews and
Company Reports

Looking for one of our Annual Reviews? You'll find them here with our Financial Statements.

Annual Reviews

Annual Report for Residents

Gender and Ethnicity Pay Gap Reports

Environmental, Social and Corporate Reports

Financial Statements

Value for Money Self-Assessment

Strategic and business plans

Social investment

Credit rating reports

Safeguarding

The Housing Ombudsman’s – revised Complaint Handling Code

The Housing Ombudsman Service has published a revised Complaint Handling Code which we will now assess against annually. This provides a framework for effective complaint handling and greater consistency across landlord’s complaint procedures.

Read our Complaint Handling Code September 2022 self-assessment.

 

If you’re interested in a publication that isn’t listed here, please contact us at communications@guinness.org.uk.