Annual Reviews
- Our Annual Review 2021/22 [pdf]
- Our Annual Review 2020/21 [pdf]
- Our Annual Review 2019/20 [pdf]
- Our Annual Review 2018/19 [pdf]
- Our Annual Review 2017/18 [pdf]
- Our Annual Review 2016/17 [pdf]
- Our Annual Review and Financial Statements 2015/16 [pdf]
- Our Annual Review 2014/15 [pdf]
- Our Annual Review 2013/14 [pdf]
Annual Report for Residents
- Our Annual Report for Residents 2021/22
- Our Annual Report for Residents 2020/21
- Our Annual Report for Residents 2019/20
Gender and Ethnicity Pay Gap Reports
- Our Gender and Ethnicity Pay Gap Report 2021 [pdf]
- Our Gender and Ethnicity Pay Gap Report 2020 [pdf]
- Our Gender Pay Gap Report 2019 [pdf]
- Our Gender Pay Gap Report 2018 [pdf]
- Our Gender Pay Gap Report 2017 [pdf]
Environmental, Social and Corporate Reports
Financial Statements
- Our Financial Statements 2021/22 [pdf]
- Our Financial Statements 2020/21 [pdf]
- Our Financial Statements 2019/20 [pdf]
- Our Financial Statements 2018/19 [pdf]
- Our Financial Statements 2017/18 [pdf]
- Our Financial Statements 2016/17 [pdf]
- Our Annual Review and Financial Statements 2015/16 [pdf]
- Our Financial Statements 2014/15 [pdf]
Value for Money Self-Assessment
- Value for Money Self-Assessment 2016/17 [pdf]
- Value for Money Self-Assessment 2015/16 [pdf]
- Value for Money Self-Assessment 2014/15 [pdf]
Strategic and business plans
- Guinness 2023 Strategy
- Guinness Care Customer Engagement Strategy
- Anti-Racism Statement
- Diversity & Inclusion Strategy Progress 2022
- Diversity & Inclusion Monitoring Report 2022
- Diversity & Inclusion Strategy Progress 2021
- Diversity & Inclusion Monitoring Report 2021
- Diversity & Inclusion Strategy Progress 2020
- Diversity & Inclusion Monitoring Report 2020
- Diversity & Inclusion Strategy Progress 2018
- Read our plans for the future of housing and care
Social investment
Credit rating reports
Safeguarding
The Housing Ombudsman’s – revised Complaint Handling Code
The Housing Ombudsman Service has published a revised Complaint Handling Code which we will now assess against annually. This provides a framework for effective complaint handling and greater consistency across landlord’s complaint procedures.
Read our Complaint Handling Code September 2022 self-assessment.
If you’re interested in a publication that isn’t listed here, please contact us at communications@guinness.org.uk.