Transparency and value for money

We’ll always be open and transparent in how we do business and how we can treat our customers and stakeholders.

You’ll find lots of this information here, but if you need more details, you can review our financial statements.

How we raise and spend our money

At the end of 2020/21, we had an overall surplus after taxation of £69.9 million, with undrawn loan facilities in place totalling £940 million, with current borrowing for the Group of £1,444.1 million.

For more information see our Annual Review.

Rewarding our staff

The Remuneration and Nominations Committee meets at least three times a year. It makes recommendations on senior executive pay and benefits.

Funding new homes

We invest our surplus back into improving existing homes, building new ones and providing services for our customers.

We deliver some new homes through Homes England and Greater London Authority Affordable Homes Programmes. Every year we report on our top 50 suppliers and each quarter we report on all expenditure over £500 used to deliver these Homes England-funded schemes.

Clear customer policies

At Guinness we have policies that guide us in delivering services to our customers. They’re explained in our customer services section, but you can read some of our key policies below.

We also produce a customer version of our Annual Review [pdf] each year and encourage our customers to get involved with our work.