Living with neighbours sometimes needs a bit of give and take. We’re all different. We have different schedules, priorities and lifestyles. Please be respectful to your neighbours.

But if these issues become more difficult, and you need some support to deal with them, our Customer Liaison Service is here to help.

Remember: if you or someone else is in immediate danger, dial 999.

You can read our ASB, hate crimes and hate incidents policy here.

We work in partnership with agencies, including the police and the local council, to tackle and resolve cases of ASB.  We engage fully with the “Community Trigger” case review process – you can find more information about this on your local council’s website.

  • What is anti-social behaviour?

    Everyone has the right to live peacefully in their home. Find out what we can do to help with anti-social behaviour in your area with this guide.

  • How we can help

    What happens when you report anti-social behaviour to us? We'll take it seriously and have a number of actions we might take to stop it.

  • Report anti-social behaviour

    Fill in our form to report anti-social behaviour to our Customer Services and Customer Liaison Service.

  • Tenancy fraud

    Tenancy fraud is unfair as it means there's fewer homes for people who really need them. Find out what it is and how to report it.

Community Trigger

What is the Community Trigger?

If you have repeatedly reported an Anti-Social Behaviour (ASB) issue to us and we have not taken any action to resolve it, you can apply for the Community Trigger, also known as the ASB Case Review.

The Community Trigger is set out in sections 104 and 105 of the Anti-Social Behaviour, Crime and Policing Act 2014.  It enables you to request a review of your ASB case if certain thresholds are met.  As a registered provider of social housing, we are required to co-operate with the process as defined in the Act.

The threshold for activating a Community Trigger is:

  • three or more complaints made to us in the previous six-month period
  • the persistence of the anti-social behaviour
  • the harm or potential harm caused by the anti-social behaviour
  • the adequacy of response to the anti-social behaviour by us.

You should only use the Trigger if we have not taken any action as a result of you repeatedly reporting the ASB issue to us.  You should not use the Trigger to report general acts of crime which should be reported to police.

Applying for or activating the Community Trigger does not interfere with your right to follow our internal complaints/ASB procedure; both processes can run at the same time.

How to activate a Community Trigger

To activate a community trigger, you need contact the local authority where you live and make an application with them.

You will need to provide the council with:

  • your name, address, contact details,
  • a description of the Anti-Social Behaviour incident.

You will also need to let the council know, either:

  • The three times you have reported this issue already or
  • The name of four other people who have also reported the issue.

You can find more detailed information on the process, which is administered by your Local Authority, including the threshold for and the ways to apply for a Trigger on your local council’s website.

ASB Help – a national charity for victims of ASB – provides links to most community trigger application pages for councils throughout England.  You can find that information here