At Guinness Care, we make a difference by listening and responding to our customers’ needs. So that we can continue to deliver this quality of service, it’s important that you let us know how we’re doing.

Whether you’d like to compliment us on our excellent service, or wish to raise a concern, we want to hear from you:


  • Compliments – help us recognise our staff when they’ve gone above and beyond
  • Suggestions – let us know if we could improve something for you
  • Complaints – tell us if you have a concern about our service or staff

Find out what to expect when you make a complaint about our regulated services.

Send us your feedback

Please note: This form is to provide feedback on our regulated care and support services only. If you have feedback or wish to make a complaint about our Regulated Housing services (such as housing management, repairs, rent or maintenance), please click here. If you have a general enquiry about care and support services please use this form, and to tell us about anything else you should complete this form.

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