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Talk to us

You can call us by phone 0303 123 1890 Monday to Friday, 8am – 8pm (and 24 hours a day, seven days a week, for emergency repairs and rent payments).

Please note, calls to 0303 numbers are charged at the same rate as any geographical landline.

For people with hearing or speech difficulties. TextRelay18001 0303 123 1890

Change the language: If you would like to change the language of the website, click the ‘Select language’ pop up box on the bottom left of this page and choose from the 28 different languages.

Chat to us on Live Chat

Come and chat to us, by clicking the ‘Chat to us’ button on the right of the screen to speak to one of our customer service advisors who will be happy to assist you.

Live chat is available during our normal opening hours: Monday to Friday, 8am – 8pm.

Live chat is currently not supported when using Google Chrome on an iPhone.

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    Rent and service charges

    You can pay your rent in a number of different ways. Find out your options here.

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    Report a repair

    Need something fixing in your home? Get in touch to report it.

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    Report anti-social behaviour

    If you’re having issues on your estate our anti-social behaviour team is here to help. You can report anti-social behaviour here.

  • Report a neighbourhood issue

    Something not quite right in your neighbourhood? Find out who’s responsible and report any problems.

  • Make a complaint

    We want every customer to get an amazing service. But if we don't get it right, we want to know so we can do something about it. If you're unhappy, let us know.

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    General queries

    Use this form to ask a question or give some feedback. You can also drop us a note or chat to us on social media.

  • Contact Guinness Care

    Whether you want to speak to us about your care options or just need some advice, our friendly, experienced staff are here to help.

  • Looking to transfer homes

    If you need a bigger or smaller home than you have at the moment, or want to move to a different area, you can apply to transfer to another Guinness home. Get in touch with our teams to find out how.

  • You’ve been offered a property

    If you have applied through your local council and have been offered a property with Guinness, get in touch to find out the next steps.

What to expect from us

Great customer service is at the heart of what we do. We want to deliver reliable and consistent services and focus on the services that matter most to you.

Read our customer service standards
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