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Talk to us
You can call us by phone 0303 123 1890 Monday to Friday, 8am – 8pm (and 24 hours a day, seven days a week, for emergency repairs and rent payments).
Please note, calls to 0303 numbers are charged at the same rate as any geographical landline.
For people with hearing or speech difficulties. TextRelay: 18001 0303 123 1890
Change the language: If you would like to change the language of the website, click the ‘Select language’ pop up box on the bottom left of this page and choose from the 28 different languages.
Chat to us on Live Chat
Come and chat to us, by clicking the ‘Chat to us’ button on the right of the screen to speak to one of our customer service advisors who will be happy to assist you.
Live chat is available during our normal opening hours: Monday to Friday, 8am – 8pm.
Live chat is currently not supported when using Google Chrome on an iPhone.
Rent and service charges
You can pay your rent in a number of different ways. Find out your options here.
Report a repair
Need something fixing in your home? Get in touch to report it.
Report anti-social behaviour
If you’re having issues on your estate our anti-social behaviour team is here to help. You can report anti-social behaviour here.
Report a neighbourhood issue
Something not quite right in your neighbourhood? Find out who’s responsible and report any problems.
Make a complaint
We want every customer to get an amazing service. But if we don't get it right, we want to know so we can do something about it. If you're unhappy, let us know.
Use this form to ask a question or give some feedback. You can also drop us a note or chat to us on social media.
Contact Guinness Care
Whether you want to speak to us about your care options or just need some advice, our friendly, experienced staff are here to help.
Looking to transfer homes
If you need a bigger or smaller home than you have at the moment, or want to move to a different area, you can apply to transfer to another Guinness home. Get in touch with our teams to find out how.
You’ve been offered a property
If you have applied through your local council and have been offered a property with Guinness, get in touch to find out the next steps.
What to expect from us
Great customer service is at the heart of what we do. We want to deliver reliable and consistent services and focus on the services that matter most to you.Read our customer service standards