Homes for older people

Services are back up and running for customers living in our homes for older people.

Services and appointments

We continue to deliver all our services.

If you need to contact us to report a repair, you may find it quicker and more convenient to do this using your MyGuinness account HERE.

Help us carry out repairs safely

When we visit to carry out a repair:

  • You can request our staff members to wear a face covering in your home whilst they undertake the repair
  • Open the windows in the rooms where our staff will be working (if you can)
  • Leave the room where we’re working if you can, or keep a distance from staff members
  • Leave internal doors open, so our staff members can avoid touching anything unnecessarily

We will continue to perform legally required health and safety compliance checks, which include your annual gas safety check.  We will contact you directly to arrange an appointment.  It is important that you continue to provide access for Guinness staff and contractors to conduct these checks.  These checks are essential to keep you safe in your home.

When booking and before attending appointments, we’ll ask you if anyone in the household has COVID-19 or COVID-19 symptoms. This is to enable us to take appropriate safety measures.

Cleaning and Estate services

Cleaning and gardening services on our estates and in communal areas are continuing as normal, with staff working with the correct PPE and working to our safety procedures.

If you want to get in touch with us about any of our cleaning or estate services, you can do so here.

Visitors and Group activities

Visits by friends and family members to our Extra Care and Housing for Older People Schemes must continue to follow Government guidelines. Outside spaces including communal gardens are primarily for the use of residents and we ask all residents to continue to respect this.

In the event of an emergency

Any on-site fire incident advice remains valid and in the event of a fire alarm you will need to follow this advice. This may include evacuating the building if advised to do so, even if you have been advised to self-isolate.

Communal Lounges and guest rooms

Communal lounges in our housing for older people are open.

Extra care hairdressers and bistros

Indoor dining in Extra Care Housing restaurants and bistros is open, as well as outdoor dining where possible.

Hairdressers and nail salons are open.

You can find our latest letter to all customers here.