Other help and advice

We know that it's a difficult time at the moment. If you're struggling, there's lots of information and help available.

Ventilating your home

Take a look at our guidance on keeping your home ventilated during COVID-19.

Providing unpaid care to friends or family

If you need time off work to care for a relative who has symptoms or is self-isolating, you should talk to your employer about your caring needs and what arrangements can be put in place.

You may also be able to claim Sick Pay while you’re providing care. Take a look at the information above for details about who can claim Sick Pay and what it offers.

Support for parents

It’s a worrying time for any parent, and making sure your children feel safe and healthy is the most important thing.

The NSPCC has lots of tips and advice on subjects such as speaking to your children about coronavirus, keeping them entertained at home and online safety.

The NHS also has some great advice for parents with new babies at this time.

Free education

The government have brought together a list of online educational resources to help children to learn at home.

BBC Bitesize also has daily educational videos on iPlayer for ages 5 -14.

Social Distancing

Although legal restrictions on social distancing have ended, when using shared or communal areas, including communal hallways, lifts, entrances and gardens, we do request that you continue to wear a face covering (unless you are exempt) and socially distance where possible when you are moving through communal areas.

You should also wash your hands before leaving your home and when you return home.

Your safety and the safety of our employees and contractors are our highest priorities. To minimise the risk of infection, if a member of Guinness staff or a contractor is visiting your home, we are requesting that you continue to wear a face covering (unless you are exempt) and socially distance during the visit. The same applies when you are moving through communal areas. Guinness employees and our contractors will continue to wear a face covering, socially distance and sanitise.

Please note, if a Guinness employee or contractor feels their safety is at risk for any reason during a visit to your home – including where any household member is not wearing a face covering or maintaining social distancing – they will explain this to you and leave your home.

Your neighbours and community

Guinness’s outside spaces, including communal gardens, are primarily for the use of residents. Please continue to be considerate to your neighbours by keeping noise to a minimum and ensuring all areas are left clean and tidy.

You should also consider whether you want to or need to wear a face-covering.  Although these are no longer a legal requirement in all settings, we encourage you to do everything you can to prevent localised outbreaks.

I'm self-isolating but need help

If you are self-isolating and need help with food shopping or getting medical supplies, you can contact your Local Authority.

Help Hubs have been set up for situations like this. Take a look at the government website to find your Local Authority.

For information on how Guinness will collect, use and protect personal data in order to support communities and individuals with regards to the coronavirus pandemic (COVID-19), please take a look at our Privacy Notice COVID-19.