Your rent

If your financial circumstances have changed due to COVID-19 and you have concerns about your ability to pay your rent, please contact our Customer Accounts Team as soon as possible.

They can be contacted on 0303 123 1890.

For the updates on changes to our services in response to the coronavirus and what support is available visit

You can pay rent:

  • weekly
  • fortnightly
  • four-weekly
  • or every month.

Rent payments are collected by direct debit

Direct debit is the main way to pay your rent and service charge. Weekly or monthly payments will be taken straight from your bank account. And you won’t have to worry about missing a payment.

This way offers a payment guarantee, so if the bank makes an error, or we do, you’ll get a refund as soon as possible.

Contact us Monday to Friday, 8am–8pm and Saturday, 9am – 5pm to set up your direct debit.

You’ll need your:

  • bank’s name
  • sort code and account number
  • payment reference number.

You can find your payment reference number:

To make additional payments or pay us before your direct debit is set up, there are several options.

Other ways to pay

Recurring card payment

You can pre-book future payments to be taken from your debit card.

Your payments will be scheduled and taken as agreed. If there are no funds available, the payment will be declined and you will not be charged.

To arrange this, contact us Monday to Friday, 8am – 8pm and Saturday, 9am – 5pm.

Pay online

You can pay online through your MyGuinness online account.

You’ll be able to check your payments, review your rent statements and pay rent and service charges through Allpay.

Find out more and register for an account

Pay via the Allpay app

You can download the Allpay app on iPhone or Android to make payments on your smartphone or tablet.

You’ll need your payment reference number to set this up, which can be found on your online account or PayPoint card.

Text payments

You can complete a brief registration online at

You just need your 19 digit payment reference number, your card details and a UK registered mobile phone.

Once registered you can text the amount you want to pay, anytime, anywhere.

At a PayPoint or with a rent payment card

You can request a payment card to use at any PayPoint; found in your local shop, newsagent, petrol station or post office.

Find your nearest PayPoint outlet

You’ll need your:

  • rent payment card

There’s no charge for this. Just hand over your rent payment card and the cashier will do the rest.

At the post office

You can pay at any post office by cash, cheque or debit card. Payments at the post office will need to be paid five days before your rent is due, to allow enough time for the payment to reach us.

By phone

You can make a secure telephone payment. Contact us Monday to Friday, 8am–8pm and Saturday, 9am-5pm.

You’ll need your payment reference number and credit or debit card.

With a direct housing benefit payment

If you pay your rent with housing benefit payments your council will usually pay us directly.

But if you’re receiving Universal Credit this will usually be paid to you. If this is the case, you will need to have a direct debit set up for your payments to us.

We can arrange for Universal Credit to be paid directly to us if you’re having trouble paying your rent.

Just give us a call on 0303 123 1890 to set this up with us.