Your utilities

Guidance and advice on continuing to pay for your energy services.

Energy bills

All UK energy companies have committed to supporting customers that are facing financial difficulty. The support available varies depending on who you get your gas and electricity from, so you should get in touch with them to find out more.

We have been forging new partnerships with local energy charities across the country, to increase access to energy support and advice for our customers. One of them is Connect for Help, an energy advice organisation targeted towards households that are already in, or at risk of, fuel poverty.

They’ve been helping our customers reduce their energy bills to ensure that they can afford to keep warm throughout the winter. If you’d like free confidential advice from Connect for Help, you can contact them via their website, email or by calling 0800 029 4548.

I’m on a pre-payment meter and worried that I can’t afford to buy more credit. What can I do?

All UK energy suppliers have committed to supporting customers that are affected by the Coronavirus outbreak and are worried about being able to pay for their gas and electricity. This support can include:

  • Reassess debt repayments and bill payments
  • Reduce or pause payments
  • Sending pre-loaded top up cards

You should speak to your energy supplier to discuss what options are available to you.