Your energy bills

See what help is available when it comes to paying your energy bills

From 1 October 2022, a new ‘Energy Price Guarantee’ will mean a typical UK household will pay no more than £2,500 a year on their energy bill for the next two years. This is automatic and applies to all households.

This will save the average household at least £1,000 a year based on current energy prices and is in addition to the £400 energy bills discount for all households.

Meet our Energy Advice Officers

Our dedicated Energy Advice Officers can provide practical help on reducing fuel bills and accessing available funding. They can arrange a one-to-one appointment over the phone or in person to review your energy bills, heating system and property, to help find ways to save while keeping warm.

Find out more here.

Energy help and advice

Take a look at our dedicated ‘Saving energy’ webpages for further help and advice.

You can also take a look at what is available from the Government:

Energy Bill Discount 

Millions of households across Great Britain will receive non-repayable discounts on their energy bills this winter. Households to start receiving £400 off their energy bills from October, with the discount made in six instalments to help families throughout the winter period.

Households will see a discount of £66 applied to their energy bills in October and November, rising to £67 each month from December through to March 2023. The non-repayable discount will be provided on a monthly basis regardless of whether consumers pay monthly, quarterly or have an associated payment card.

The discounts for different meter types are as follows:

  • Direct Debit customers will receive the Energy Bill discount automatically as a deduction to the monthly Direct Debit amount collected, or as a refund to the customer’s bank account following Direct Debit collection during each month of delivery.
  • Standard credit customers and payment card customers will see the Energy Bill discount automatically applied as a credit to standard credit customers’ accounts in the first week of each month of delivery, with the credit appearing as it would if the customer had made a payment.
  • Smart prepayment meter customers will see the Energy Bill discount credited directly to their smart prepayment meters in the first week of each month of delivery.
  • Traditional prepayment meter customers will be provided with redeemable Energy Bill discount vouchers or Special Action Messages (SAMs) in the first week of each month, issued via SMS text, email or post. Customers will need to redeem these at their usual top-up point.

Cost of Living Payment

There are further payments for those in receipt of certain benefits, the first category is mean tested benefits.

Over 8 million households will receive a further payment of £650. The way this works is it will be split into two payments of £325. The Department for Work and Pensions will make the first payment in July 2022 of £325 and £325 in the autumn months.

This will go directly into the account where your benefits are paid. Those in receipt of tax credits will receive their payments from HM Revenue & Customs not DWP. Those payments will be slightly after DWP payments.

The means tested benefits that are included, you need to be claiming currently or before the 25 May 2022:

  • Child tax credit
  • Income based job-seekers allowance
  • Income related employment and support allowance
  • Income support
  • Universal credit
  • Working tax credit

This will not affect your benefits in any way.

Pensioner Cost of Living Payment

Pensioners can receive up to £600 with the winter fuel payment this year

The Winter Fuel payment scheme helps those aged 66 or above, this payment is between £100 and £300 currently.

This year, as a one off, it includes an additional £300 to help with the cost of living. This will be paid between November and December 2022.

Winter fuel payments

If you were born on or before 25 September 1956 you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

Check if you’re eligible for the Winter Fuel Payment

Energy Bill Price Cap

The new energy price cap is guaranteed for the next two years, starting on 1 October 2022. Prior to this, prices were due to rise 80% this October, so this Energy Price Guarantee will reduce how much you pay per unit of electricity and gas. From 1 October 2022 the average household will pay around £2,500. The Energy Support Scheme will continue even with the new Energy Price Guarantee.

Although the average household will pay around £2,500 if you use less energy than this your bill will be lower, however if you are in a higher usage household your bill will be more than this.

Customers on credit meters

If you pay by monthly/quarterly bills, this means you are on a standard variable tariff and that your price per unit rate/standing charge can rise and fall with the changes to the price cap.

From 1 October 2022 the average unit price for dual fuel customers will be limited to 34.0p/kWh for electricity and 10.3p/kWh for gas.

Customers on prepayment meters

The new Energy Price Guarantee will be applied to the rate you pay for each unit of energy, so the amount you put on your meter will last longer than if the new Guarantee was not in place.

You will still receive the £400 Energy support scheme discount, which will from the first week of each month from October- March.

Customers on a fixed tariff

If you fixed onto a tariff that is above the new Energy Price Guarantee, unit price reductions of up to 17p/kWh for electricity and 4.2p/kWh for gas will apply where appropriate.

Energy suppliers will adjust fixed tariffs automatically, customers do not need to take any action.

Standing charges

Average standing charges for customers will be in line with levels set by Ofgem at 46p per day for electricity and 28p per day for gas.

If you have any questions or need any advice regarding this, please get in contact with our Energy Advice Officers.

Cold weather payments

£25 extra a week if you’re getting certain benefits is available during the winter when the temperature is zero or below for more than seven days.

Check if you’re eligible.

Warm Home Discount

This autumn 2022 nearly three million low-income households are eligible for a £150 rebate on their winter electricity bills.

Check with your energy supplier to see if you are eligible.

Help to Heat

If you own your own home, you may be eligible for grants to improve the energy efficiency of your home, which could help to reduce your energy bills. The Government is investing in energy efficiency schemes which are being delivered by local authorities.

Find energy grants for your home