Report a fault

Is your repair an emergency?

If the fault has created an immediate health and safety risk to you, your home or your neighbours, please call us on 0303 123 1890 to report it.

If it’s not an emergency, you can use MyGuinness to report routine repairs to us. Many customers can also book a repair appointment online. Login to MyGuinness to get started.

For those with hearing or speech difficulties, you can get in touch with us via text relay on 18001 0303 123 1890.