We provide homes for more than 10,000 shared owners and leaseholders across the country. Our specialist team is here to help you make the most of your home.
Take a look at some of our key customer policies for homeowners here.
We want to make moving into your new home a great experience. Find out about your lease and how you can buy more of your home.
MyGuinness - online services
View and check your payments with our new online services. Register and log in here.
Rent and service charge
If you’re a shared owner, you’ll pay rent to us as well as your mortgage each month. And a service charge keeps your home and its surroundings in tip-top condition.
Repairs and maintenance
Our homeowners are usually responsible for repairs and maintenance in their home. We’ll handle repairs to communal or shared areas. Report a communal repair here.
We want you to be happy living in your home with us. Here you’ll find some answers to any questions you might have about your home.
Living with neighbours sometimes needs a bit of give and take. But if you’re having issues on your estate, our anti-social behaviour team is here to help.
We want you to feel proud of your neighbourhood. Our neighbourhood teams are responsible for keeping our estates and developments in good condition.
When you want to move out, find out how to sell your Guinness home.
Your Guinness magazine
The latest issue of Your Guinness magazine with updates from neighbourhoods and communities across the country.
Domestic abuse affects more than 1 in 20 people. Find out what advice and support is available.
The most important document is your lease or transfer document. Whether you own your lease outright, or have a shared ownership or fixed equity lease, learn more about them here.
The safety and security of our customers is our first priority.
Buying more of your home
An advantage of Shared Ownership is that over time, as your circumstances changes, you can buy a greater share of your home. Increasing your share of your home is known as 'Staircasing' and you can Staircase at any time.