Take a look at some of our key customer policies for homeowners here.

  • Moving in

    We want to make moving into your new home a great experience. Find out about your lease and how you can buy more of your home.

  • Login page for MyGuinness account

    MyGuinness - online services

    View and check your payments with our new online services. Register and log in here.

  • Close up of hands shopping online

    Rent and service charge

    If you’re a shared owner, you’ll pay rent to us as well as your mortgage each month. And a service charge keeps your home and its surroundings in tip-top condition.

  • Repairs and maintenance

    Our homeowners are usually responsible for repairs and maintenance in their home. We’ll handle repairs to communal or shared areas. Report a communal repair here.

  • Your home

    We want you to be happy living in your home with us. Here you’ll find some answers to any questions you might have about your home.

  • Cleaning up graffiti

    Anti-social behaviour

    Living with neighbours sometimes needs a bit of give and take. But if you’re having issues on your estate, our anti-social behaviour team is here to help.

  • Lady gardening

    Your neighbourhood

    We want you to feel proud of your neighbourhood. Our neighbourhood teams are responsible for keeping our estates and developments in good condition.

  • Moving on

    When you want to move out, find out how to sell your Guinness home.

  • Your Guinness magazine

    The latest issue of Your Guinness magazine with updates from neighbourhoods and communities across the country.

  • Domestic abuse

    Domestic abuse affects more than 1 in 20 people. Find out what advice and support is available.

  • Your lease

    The most important document is your lease or transfer document. Whether you own your lease outright, or have a shared ownership or fixed equity lease, learn more about them here.

  • Safeguarding

    The safety and security of our customers is our first priority.

  • Customers outside their new home

    Buying more of your home

    An advantage of Shared Ownership is that over time, as your circumstances changes, you can buy a greater share of your home. Increasing your share of your home is known as 'Staircasing' and you can Staircase at any time.