For homeowners

Moving in

We want to make moving into your new home a great experience. Find out about your lease and how you can buy more of your home.

MyGuinness - online services

View and check your payments with our new online services. Register and log in here.

Rent and service charge

If you’re a shared owner, you’ll pay rent to us as well as your mortgage each month. And a service charge keeps your home and its surroundings in tip-top condition.

Repairs and maintenance

Our homeowners are usually responsible for repairs and maintenance in their home. We’ll handle repairs to communal or shared areas. Report a communal repair here.

Your home

We want you to be happy living in your home with us. Here you’ll find some answers to any questions you might have about your home.

Anti-social behaviour

Living with neighbours sometimes needs a bit of give and take. But if you’re having issues on your estate, our anti-social behaviour team is here to help.

Your neighbourhood

We want you to feel proud of your neighbourhood. Our neighbourhood teams are responsible for keeping our estates and developments in good condition.

Moving on

When you want to move out, find out how to sell your Guinness home.

Your Guinness magazine

The latest issue of Your Guinness magazine with updates from neighbourhoods and communities across the country.

Domestic abuse

Domestic abuse affects more than 1 in 20 people. Find out what advice and support is available.

Your lease

The most important document is your lease or transfer document. Whether you own your lease outright, or have a shared ownership or fixed equity lease, learn more about them here.

Safeguarding

The safety and security of our customers is our first priority.

Buying more of your home

An advantage of Shared Ownership is that over time, as your circumstances changes, you can buy a greater share of your home. Increasing your share of your home is known as 'Staircasing' and you can Staircase at any time.