At Guinness we have policies that guide us in delivering services to our customers. They’re explained in our customer services section, but you can read some of our key policies for homeowners below.
- Anti-Social Behaviour, Hate Crime and Hate Incidents Policy [pdf]
- Compensation Policy [pdf]
- Complaints Policy [pdf]
- Damp and Mould Policy [pdf]
- Estate Management Policy [pdf]
- Reasonable Adjustments Policy [pdf]
- Rent Policy [pdf]
- Resident Domestic Abuse Policy [pdf]
- The Guinness Partnership Safeguarding Adults, Children and Young People Policy [pdf]
- Service Charge Policy [pdf]