If you’re a shared owner, you’ll pay rent to us as well as your mortgage each month. And a service charge keeps your home and its surroundings in tip-top condition.
If your financial circumstances have changed due to COVID-19 and you have concerns about your ability to pay your rent, please contact our Customer Accounts Team as soon as possible on 0303 123 1890.
For the updates on changes to our services in response to the coronavirus and what support is available visit www.guinnesspartnership.com/coronavirus
Making a payment
Rent and service charge payments are usually due on the first of every month. Your lease or transfer document will confirm when and how you are to make payments.
Service charges cover the services we provide to look after the areas of the building or estate we're responsible for.
MyGuinness - online services
View and check your payments with our new online services. Register and log in here.
Our charges and financial support
We'll always be open about any charges so you know what to expect.