We’re responsible for maintenance repairs for our rental customers. You can use MyGuinness to report a repair to us, and we’ll work quickly to put it right for you.

In most cases, homeowners are responsible for any maintenance inside their home. This can include pipes and cables that are exclusive to your home, even if they are located outside. Your lease explains what repairs you’re responsible for.

We’ll handle communal or shared area repairs for all of our customers.

If you’re not sure, please contact us.

  • Who repairs what?

    Looking after your home is your responsibility as well as ours. Find out what you're responsible for and what we can help with.

  • Planned maintenance

    To keep our buildings in good condition, we have a planned programme for maintaining things that we're responsible for.

  • Report a communal repair

    We want to make sure your house is a nice place to call home. Please let us know about any issues in shared areas so we can get them sorted out.