Take a look at some of our key customer policies for tenants here.

  • Moving into your home

    We want to make moving into your new home a great experience. Find out about your tenancy and what to expect when you move in.

  • Login page for MyGuinness account

    MyGuinness - online services

    View your rent statements and check your payments with our new online services.

  • Close up of hands shopping online

    Rent and service charges

    Paying your rent is your most important responsibility as our tenant. It’s simple to keep up to date with your rent and any service charges.

  • Repairs

    Need something fixing in your home? Find out who's responsible for repairs, and report a fault using our form.

  • Family moving into a home in Bradninch

    Your home

    We want you to be happy living in your home with us. Find out about home improvements, staying safe in your home and how to keep your home looking its best.

  • Cleaning up graffiti

    Anti-social behaviour

    Living with neighbours sometimes needs a bit of give and take. But if you’re having issues on your estate, our anti-social behaviour team is here to help.

  • Staff giving advice to customers

    Advice and support

    We want to help you stay in your home and make the most of your money. Our customer support team can help with advice on benefits, budgeting and money issues.

  • Lady gardening

    Your neighbourhood

    We want you to feel proud of your neighbourhood. See what we're doing to improve our estates and find out how to report any issues.

  • older couple packing up moving boxes

    Moving out

    If your circumstances change, we’re here to help you find a new home that suits you. As a Guinness tenant, you may be able to exchange or transfer to another of our homes.

  • Your Guinness magazine

    The latest issue of Your Guinness magazine with updates from neighbourhoods and communities across the country.

  • Domestic abuse

    Domestic abuse affects more than 1 in 20 people. Find out what advice and support is available.

  • Safeguarding

    Safeguarding is an important part of our commitment to providing the highest levels of care for all of our customers.