At Guinness we have policies that guide us in delivering services to our customers. They’re explained in our customer services section, but you can read some of our key policies for tenants below.
- Aids and Adaptations Policy [pdf]
- Allocations Policy [pdf]
- Arrears Policy
- Anti-Social Behaviour, Hate Crime and Hate Incidents Policy [pdf]
- Compensation Policy [pdf]
- Complaints Policy [pdf]
- Damp and Mould Policy [pdf]
- Estate and Neighbourhood Management Policy [pdf]
- Mutual Exchange Policy [pdf]
- Parking & Garages Policy [pdf]
- Reasonable Adjustments Policy [pdf]
- Rent Policy [pdf]
- Resident Consultation Policy [pdf]
- Resident Domestic Abuse Policy [pdf]
- Responsive Repairs Policy [pdf]
- The Guinness Partnership Safeguarding Adults, Children and Young People Policy [pdf]
- Service Charge Policy [pdf]
- Succession Policy [pdf]
- Tenancy Policy [pdf]
- Tenancy Fraud Policy [pdf]